Checking communication between clients and server

This article give you a brief how-to checking communication between Safetica clients and Safetica server

Information in this article applies to Safetica ONE 10 or older.

From time to time, it's useful to check if the communication between Safetica Clients and Safetica Management Service is stable and without any issues. This is even more important when there are endpoints connected from outside of your company - either using VPN or directly. This article gives you a few tips about what to check and pay attention to.

All the details related to communication between Safetica Clients and Safetica Management Service can be found in Maintenance -> Endpoint overview. The first thing you should check is the time of Last logs sent. Safetica Clients send data to the server based on settings in Maintenance -> Endpoint settings -> Other settings. If the endpoint is currently running, the difference between the present time and the Last logs sent time shouldn't be greater than the value specified in Endpoint settings.

Another record worth checking is the Active in domain column in Maintenance -> Endpoint overview. This information is synchronized with Active Directory, and a computer is considered active if it has logged in during the last 48 hours. If you see that a computer is active in the domain, but it hasn't sent logs for a while, there might be some problem with connection to Safetica Management Service.

You can also check the Unsent records column. Sometimes, there might be unsent records from the Safetica Endpoint Client. This usually happens when a computer connects to the server after it was offline for some time. Safetica Endpoint Clients send logs to Safetica Management Service gradually, so it may take some time. Nevertheless, if the number doesn't go down, there might be some communication problem. It could also mean that your database is full.