To maintain proper functioning of Safetica Client, you may need to whitelist certain files, folders, and URLs in your antivirus software.
To ensure full compatibility and avoid possible conflict, we highly recommend keeping your system and antivirus software up to date and manually setting exceptions for the Safetica folders, processes, and URLs mentioned below.
In this article, you will learn more about:
- Folders and processes - set exceptions in antivirus
- URLs - set exceptions in antivirus or firewall
- What to do when setting exceptions does not help
Here you can find how to set the exceptions mentioned in this article in selected antivirus software:
Exceptions for files and folders
For all systems:
General format | Windows format |
%programfiles%\Safetica\ |
C:\Program Files\Safetica\ |
%programdata%\Safetica Client Services\ |
C:\ProgramData\Safetica Client Services\ |
%programdata%\STEventService\ |
C:\ProgramData\STEventService\ |
%programdata%\Installer\ |
C:\ProgramData\Installer\ |
%systemroot%\Temp\install_update.bat |
C:\Windows\Temp\install_update.bat |
%systemroot%\Temp\InstallLogs\ |
C:\Windows\Temp\InstallLogs\ |
%systemroot%\System32\drivers\dc2drv.sys |
C:\Windows\System32\drivers\dc2drv.sys |
%systemroot%\System32\drivers\fltenum.dll | C:\Windows\System32\drivers\fltenum.dll |
We are aware that exceptions for the %systemroot%\Temp folder are considered bad practise, but they are necessary for our existing product architecture.
For 64-bit systems:
General format | Windows format |
%systemroot%\SysWOW64\STAgent.dll |
C:\Windows\SysWOW64\STAgent.dll |
%systemroot%\SysWOW64\STEventService.exe |
C:\Windows\SysWOW64\STEventService.exe |
%systemroot%\SysWOW64\AgentConnectorProxy\ |
C:\Windows\SysWOW64\AgentConnectorProxy\ |
%systemroot%\SysWOW64\STInstallAgent.dll | C:\Windows\SysWOW64\STInstallAgent.dll |
For 32-bit systems:
General format | Windows format |
%systemroot%\System32\STAgent.dll |
C:\Windows\System32\STAgent.dll |
%systemroot%\System32\STEventService.exe |
C:\Windows\System32\STEventService.exe |
%systemroot%\System32\AgentConnectorProxy\ |
C:\Windows\System32\AgentConnectorProxy\ |
%systemroot%\System32\STInstallAgent.dll | C:\Windows\System32\STInstallAgent.dll |
Exceptions for URLs
For Safetica NXT:
Reason for exception | URL |
Connecting endpoints to NXT | https://apim-saas-endpoint-pr-001.azure-api.net |
For endpoints:
Reason for exception | URL |
Sending statistics from endpoints | diagnostics.safetica.com |
Sending statistics from endpoints | http://link.safetica.com/Telemetry/ |
For Safetica ONE:
Reason for exception | URL |
Product updates | https://getupdate.safetica.com |
Definition updates | http://s3.amazonaws.com/SES5_AWE_DB |
Updates of website and application categories | https://cloudapi.safetica.com |
Sending statistics from endpoints | http://link.safetica.com/Telemetry/ |
For WebSafetica:
Reason for exception | URL |
MDM communication | https://mguard.safetica.com/ |
MDM communication | https://mguard2.safetica.com/ |
Exceptions we recommend to add to Sentinel ONE when MS Teams does not launch correctly
For Safetica:
Value | Mode |
C:\Windows\System32\drivers\dc2drv.sys | Interoperability |
C:\Windows\SysWOW64\STEventService.exe | Interoperability |
C:\Program Files\Safetica Management Service\ | Interoperability |
C:\Program files\Safetica\ | Interoperability |
For MS Teams:
Value | Mode |
\Device\HarddiskVolume*\Program File*\Teams Installer\Teams.exe | Interoperability |
\Device\HarddiskVolume*\Users\*\AppData\Local\Microsoft\Teams\Update.exe | Interoperability |
\Device\HarddiskVolume*\Users\*\AppData\Local\Microsoft\Teams\current\Teams.exe | Interoperability |
What to do when setting exceptions does not help
If setting exceptions for folders, processes, or URLs in your antivirus or firewall does not solve your issue, please contact Safetica Support and submit the following information:
- The exact name and edition of your antivirus software - including the management console, endpoint application, etc.
- The version of your antivirus software.
- Screenshots and logs from your antivirus software from when the issue was detected or manifested itself.
- Export of your antivirus settings so that we can try reproducing the issue.
- The version of Safetica you are using.
- Logs from Safetica - STool etc.
- Your Safetica settings - DLP policies, Web control settings, etc.
- Issue description and how it manifests itself (e.g. a notification about something being detected, some files are deleted, etc.)
- Exact description of what the issue causes - whether injecting stops working, webpages can't load, DLP does not work, etc.