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Outlook protection: Known issues

Although uncommon, you may encounter one of the following issues: 

 

 


Issue with Chrome v142 and Edge v143

Chromium-based browsers (like Chrome and Edge) recently introduced a security feature called Local network access restrictions. This feature can block the Outlook add-in from communicating with Safetica Client on your devices. To keep the add-in working correctly, you must allow Outlook on the web to access your local network based on the steps mention here. 

 

 


Outlook add-in is unavailable

Appears relatively rarely and is probably connected to:

  • using the add-in for the first time in a browser
  • using the add-in for the first time after a browser update

Solution: Click Send anyway.

The email will only be recorded if you have Exchange protection activated.

For emails that should be blocked there is no Send anyway button 

 

 


Outlook add-in finished processing

May rarely appear when processing takes longer than 5 seconds. Usually connected to sending larger attachments or temporary issue in the network.

Solution: Click Send.

The email may not be recorded.

For emails that should be blocked, there is no Send button.

 

 


Outlook add-in processes the message longer than expected

Rarely, the add-in may stop responding when sending an email. You will see the notification: “Email protection for Safetica is processing message” which may remain displayed for up to 5 minutes before it times out automatically.

Solution:

  • Click the Don’t send button and try sending the email again.
  • Check your internet connection, as poor connectivity may contribute to this issue. 
  • If the above does not help, wait for the processing to time out (up to 5 minutes), after which you will be able to send the email by clicking Send anyway.