Control whether Safetica partners can access your Safetica environment.
Introduction
Safetica allows you to manage your partner's access to your Safetica environment, which enhances transparency and data security. You can:
- âś… Allow your partner access to your Safetica environment if you need their assistance with Safetica management.
- ❌ Disable your partner’s access to Safetica environment when you no longer need their support.
In this article, you will learn more about:
- How to manage partner access to your Safetica environment
- What will the partner see when they lose access to their customer environment
- FAQ
How to manage partner access to your Safetica environment
You have two options for managing partner access:
Option 1: Use admin accounts (recommended)
✍️This method gives you more granular control over the partner’s activities in your Safetica environment.
âś… Allow access:
- Register a dedicated admin account for the partner.
- Assign their account appropriate permissions to limit what they can view or manage.
- Learn more about account registration and permissions.
❌ Disable access:
- Disable your partner's admin account.
- Learn how to disable an account.
Option 2: Use the Grant/Revoke partner access button
âť—Available only in cloud-hosted Safetica from May 9, 2025.
✍️Recommendation: Prefer Option 1 (registering a dedicated admin account for your partner) for better permission management and more granular control.
Permissions for the Grant/Revoke partner access button
Only Safetica admins with the Settings and Configuration and the Super admin permissions can use the Grant/Revoke partner access button. The permissions can be enabled or disabled in Settings > Accounts and permissions.
âť—There must always be at least one admin with the Super admin permission in the environment.
To grant or revoke access:
- Go to Settings > Accounts and permissions.
- Click the Grant/Revoke partner access button.
✍️After revoking partner access, only admin accounts specified in Accounts and permissions can access your Safetica environment. To make sure your environment is correctly isolated, review these admin accounts.
Notes:
- Granting or revoking partner access can take up to 1 hour to take effect.
- If at least one customer admin has the Super admin permission in the environment, then when they sign in for the first time:
- Partner access is revoked by default, unless explicitly granted by the customer.
- If no such customer admin exists:
- Partner access is granted to ensure environments managed exclusively by partners do not get locked out.
What will the partner see when they lose access to their customer's environment
The partner will see an error page that they do not have partner access to their customer's environment. To remedy the situation, the partner can ask the customer to create an admin account for them or grant them Partner access.
FAQ
Q: What if there’s no customer admin with the Super admin permission in my cloud-hosted Safetica?
A: Partner access will be granted to ensure the environment remains accessible.
Once a customer admin with the Super admin permission is created and signs in for the first time, partner access will be automatically revoked.
Q: I can't see the Grant partner access / Revoke partner access button. What happened?
A: You probably do not have the necessary permissions. To see the Grant partner access / Revoke partner access button, you need to have both the Settings and Configuration and the Super admin permissions.