How to troubleshoot endpoint issues locally

When an enrolled endpoint can't connect to Safetica NXT, you may need to collect logs locally.

To do that, follow the steps below:
  1. Go to the C:\Program Files\Safetica\Tools folder and run STSupportToolSfx.exe as administrator.
  2. Select the first option Prepare the information pack.
  3. Describe your issue and click Next.
  4. Leave the default settings and click Run.
  5. Log collection will start. Please note that it may take several minutes.
  6. Save the output file to your local drive and upload it to If you don’t have a Ticket ID, fill in your company name.
  7. After the upload is finished, the web page will show you your Upload ID. Write it down and forward it to Safetica Support.