Alert - Your license is expired or in an incorrect state
Posted by Petr Procházka, Last modified by Michael Skoupý on 29 November 2019 01:11 PM
You may receive the following message in Safetica Alerts:
Your license is expired or in an incorrect state. Go to License Management to learn more.
This message is shown in these situations:
Your Safetica license is expired
You have more endpoints than license seats
The license server is not reachable
When you have an online-only Safetica license (used e.g. for Monthly Billing licensing), your Safetica server needs to validate the license against our License Server at least every 7 days. Please ensure that the Safetica server has unrestricted access to the Internet to allow the license to be validated, receive updated license information based on changes in your subscription, etc.
In case the Safetica Server cannot validate the license for an extended period of time, the license will be deactivated and removed from the Safetica until the connection to the License Server is restored.
When it comes to counting licenses while using terminal servers it works like this: When you have 100 PCs and 80 terminal server users you need to have at least 100 licenses. On the other hand, if you have 50 PCs and 80 terminal server users you need 80 licenses. The bigger number of either PCs or terminal server users determines how many licenses you need.
License for Incident file download
Using the Incident file download (for forensics evidence) feature needs to be enabled using a separate license key. This license can be issued free of charge and can be requested via your distributor for customers, or your Safetica business channel manager for partners.