Knowledgebase
Knowledgebase : English > Troubleshooting guide > Software issue
Google Chrome has introduced a change in it's functionality in version 78, released to public on October 22, 2019. This change also caused an error message caused by Safetica's _STGuard64.dll_ when launching the browser. An updated version of Safetica 9....
This article is about Content, its prerequisites and common issues. SUPPORTED EMAIL CLIENTS: * Sensitive content works in all supported email clients (MS Outlook, Outlook without MAPI add-in, Thunderbird and Ice Warp) * There is one exception - If O...
In the first access to https web-page, you may encounter that "connection may be unsafe" in the Yandex web browser. This notification is caused by Safetica certificate in the web-browser, because the Yandex web browser does not support third party certifi...
You may encounter the following message when accessing some Google websites, such as national domains, GMail, etc.: YOUR CONNECTION IS NOT PRIVATE NET::ERR_CERT_AUTHORITY_INVALID This issue is caused by a missing GlobalSign certificate in your computer'...
When installing Safetica to endpoints, you may encounter the message "Conflicting software was found". In this article, you will find basic scenarios of what conflicts may occur. DLP SOFTWARE Safetica DLP solution provides with advanced security measure...
Problems with Safetica certificate when using Firefox can be resolved by restarting the endpoint computer. If the restart doesn't help, you will need to manually import Safetica certificate to the Firefox cert store. Here's how you can do it with the help...
In some cases, you may encounter crashes of the Adobe Flash plugin in Mozilla Firefox browser after installing Safetica client, and the following message is shown in the browser: _The Adobe Flash plugin has crashed_ This behavior is caused by the plugin...
After updating your Windows 10 with the Aniversary Update, your Safetica Management Service may stop working. Please do the following to fix the issue: * Run _regedit_ and navigate to: _HKLM\Software\Safetica Management Service_ * Delete these string...
When installing Safetica to endpoints via _Update and Deploy_ screen or via _Endpoint Management_ screen, you may encounter the message "OS not compatible". The station will have _Safetica Agent_ installed, but not _Safetica Client_. In case you were upda...