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Knowledgebase : English > Troubleshooting guide > Client issue
To generate appropriate output, the following steps are necessary: * Enable advanced debug logs (How to enable Active management [https://support.safetica.com/index.php?/Knowledgebase/Article/View/164/85/how-to-enable-active-management-on-stations-with...
To generate appropriate output, the following steps are necessary: * Enable advanced debug logs (How to enable Active management [https://support.safetica.com/index.php?/Knowledgebase/Article/View/164/85/how-to-enable-active-management-on-stations-with...
To generate appropriate output, the following steps are necessary: * Enable _advanced debug logs_ (How to enable Active management [https://support.safetica.com/index.php?/Knowledgebase/Article/View/164/85/how-to-enable-active-management-on-stations-wi...
Sometimes you may be asked by Safetica Support to provide full memory dump of a VMware Virtual machine. In such case please follow VMware guide to generate the memory dump:  https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=display...
Sometimes you may be asked by Safetica Support to provide debug logs for analysis. Please follow these steps to collect and submit the logs correctly. A. Enable debug logging level on the stations and induce the problem: * Open _Safetica Console_. *...
Sometimes you may be asked by Safetica support to enable Active management on specific endpoints for troubleshooting purposes: * Open Safetica CONSOLE. * On the left side in the tree select the computer s for which you want to enable ACTIVE MANAGEMEN...
In some cases you may need to temporarily deactivate Safetica client on some computers for troubleshooting purposes - e.g. to identify cause of computer slowdown or some other non-standard behavior. Follow the steps below to achieve this. * Open _Safet...