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      Archive tasks issue

      In case of issues with creating an archive, continue with the steps below.

       

      This article applies only to Safetica hosted on-premises.

      Resolution based on found error:

      • The resulting error can be found under the [Records] tab in Safetica Management Console > Maintenance > Database management. 

      Actions based on the error:

      • The column "title_collated" cannot be modified...
        • Try updating your Safetica to the latest available version.
      • ALTER TABLE statement conflicted with the FOREIGN KEY...
        • Contact your technical support and provide them with this error.
      • The INSERT/DELETE statement conflicted with the FOREIGN KEY constraint...
        • Follow these steps to disable the communication with the endpoint clients and repeat the task outside business hours.
          • Run CMD as administrator and execute the following command sequence
            • cd "C:\Program Files\Safetica Management Service"
            • STAService.exe -clientport 44388
            • restart.bat
              Make sure the Safetica Management Service gets fully restarted - see Task manager
          • Minimize CMD
          • Create a new archive task and check the result with the endpoints disconnected
          • Once done, connect the clients via CMD back again:
            • STAService.exe -clientport 4438 
            • restart.bat
        • Please continue with the log collection if this does not help.

      Log collection:

      1. In the Safetica Management Console, go to the Profile > Settings
      2.  Go to Other Settings and change the logging level to Debug. Click on Finish. 
      3.  Repeat the archive task and wait for it to fail
      4.  In the Safetica Management console, go to Maintenance > Database management > Records 
      5.  Find the task with [Action] “Error”, click on [Details], and take note of this error: 
      6. Go to the Maintenance > Information Collection > Add collecting task. Change the collecting type to “from SMS”:
      7. Wait until the logs are collected. Download them.
      8. Click on Management > SQL Server Logs > Current. Export the logs.
      9. Gather the error message from the console Records, debug logs from Safetica Management Console, and SQL Server Logs. Upload it to upload.safetica.com with the name of the archive task.