TROUBLESHOOTING

• How to troubleshoot browser-based issues
• How to deactivate Safetica Client and collect troubleshooting logs in the new Safetica console
• 🪟Win: How to collect troubleshooting logs from a device locally
• 🍏macOS: How to collect troubleshooting logs on macOS devices locally
• How to isolate the source of an issue in Safetica Maintenance Console
• How to set up exceptions for Safetica Client in your antivirus
• How to collect logs for external device issues
• How to collect logs related to OS/application performance issues
• Endpoint package installation issues
• Content service performance optimization
• Connectivity issues
• Issue with setting up OCR data category
• Outlook related issues
• Safetica console issues
• Browser monitoring, protection, and slowness issues
• Archive tasks issue
• Application or Operation System crashes
• How to resolve issues with web resource inaccessibility and collect logs
• How to manually check the Safetica integration
• How to set up SQL query tracing
• Configuring SMTP settings for Safetica alerts
• Safetica recommends using SQL Server 2022