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TROUBLESHOOTING
SAFETICA CLIENT
- Safetica Client (and Agent) installation issues
- How to change the incoming port for connecting Safetica Client to Safetica Management Service
- How to deactivate Safetica Client in the new Safetica console
- How to isolate the source of an issue in Safetica Maintenance Console
- How to set up exceptions for Safetica Client in your antivirus
- Safetica Client self-defense
- How to set up exceptions for Safetica in CrowdStrike
- How to set up exceptions for Safetica in Sophos
COLLECTING LOGS
- How to troubleshoot a device and collect logs in the new Safetica console
- 🪟Win: How to collect troubleshooting logs from a device locally
- 🍏macOS: How to collect troubleshooting logs on macOS devices locally
- How to collect logs from Safetica server
- How to collect troubleshooting logs from Outlook add-in
- How to collect logs for external device issues
- How to collect logs related to OS/application performance issues
- How to set up SQL query tracing
INSTALLATION, UPGRADE & CONFIGURATION ISSUES
- Safetica console issues
- How to import a trusted certificate for secure communication to Safetica server
- 💻On-premises Safetica: What to do when Safetica server update fails
- Content service performance optimization
- Configuring SMTP settings for Safetica alerts
- MS SQL Licensing: CAL vs. Per-core
- Safetica recommends using SQL Server 2022