Knowledge Base
safetica.com
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TROUBLESHOOTING
RELEASE NOTES
WHATS'S NEW IN SAFETICA
RELEASE NOTES 2024
RELEASE NOTES 2023
LEGACY SAFETICA ONE RELEASE NOTES
GET STARTED with Safetica
INTRODUCING SAFETICA
GET STARTED with Safetica
LICENSING
REQUIREMENTS AND COMPATIBILITY
FAQ
INSTALL Safetica
INSTALLATION
UPDATE AND UPGRADE
UNINSTALLATION
DASHBOARDS: Analyze potential incidents
Get started with DASHBOARDS
INSIGHTS
ANALYZE DATA
ANALYZE APPS
ANALYZE WEBSITES
DATA DISCOVERY
PROTECTION: Set up your data protection
Get started with PROTECTION
POLICIES
DATA CLASSIFICATION
DATA DESTINATIONS
MANAGEMENT: Manage your environment
USER MANAGEMENT
DEVICE MANAGEMENT
CLOUD SERVICES
REPORTING
ALERTS
SETTINGS
GENERAL
UPDATE
ACCOUNTS AND PERMISSIONS
SUBSCRIPTION AND LICENSE MANAGEMENT
ARCHIVES
PROTECTION EXCLUSIONS
ADMIN TRAIL
TROUBLESHOOTING
SAFETICA CLIENT
COLLECTING LOGS
INSTALLATION & CONFIGURATION ISSUES
BROWSER-RELATED ISSUES
🔒PARTNER SECTION
GENERAL INFORMATION
COMING SOON
LEGACY KB: Safetica ONE
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Knowledge Base
TROUBLESHOOTING
RELEASE NOTES
WHATS'S NEW IN SAFETICA
RELEASE NOTES 2024
RELEASE NOTES 2023
LEGACY SAFETICA ONE RELEASE NOTES
GET STARTED with Safetica
INTRODUCING SAFETICA
GET STARTED with Safetica
LICENSING
REQUIREMENTS AND COMPATIBILITY
FAQ
INSTALL Safetica
INSTALLATION
UPDATE AND UPGRADE
UNINSTALLATION
DASHBOARDS: Analyze potential incidents
Get started with DASHBOARDS
INSIGHTS
ANALYZE DATA
ANALYZE APPS
ANALYZE WEBSITES
DATA DISCOVERY
PROTECTION: Set up your data protection
Get started with PROTECTION
POLICIES
DATA CLASSIFICATION
DATA DESTINATIONS
MANAGEMENT: Manage your environment
USER MANAGEMENT
DEVICE MANAGEMENT
CLOUD SERVICES
REPORTING
ALERTS
SETTINGS
GENERAL
UPDATE
ACCOUNTS AND PERMISSIONS
SUBSCRIPTION AND LICENSE MANAGEMENT
ARCHIVES
PROTECTION EXCLUSIONS
ADMIN TRAIL
TROUBLESHOOTING
SAFETICA CLIENT
COLLECTING LOGS
INSTALLATION & CONFIGURATION ISSUES
BROWSER-RELATED ISSUES
🔒PARTNER SECTION
GENERAL INFORMATION
COMING SOON
LEGACY KB: Safetica ONE
TROUBLESHOOTING
Connectivity issues
How to manually check the Safetica integration
Issue with setting up OCR data category
Outlook related issues
Archive tasks issue
Application or Operation System crashes
SAFETICA CLIENT
Safetica Client (and Agent) installation issues
How to deactivate Safetica Client in the new Safetica console
How to isolate the source of an issue in Safetica Maintenance Console
How to set up exceptions for Safetica Client in your antivirus
Safetica Client self-defense
See more
COLLECTING LOGS
🆕How to troubleshoot a device and collect logs in the new Safetica console
🪟Win: How to collect troubleshooting logs from a device locally
🍏macOS: How to collect troubleshooting logs on macOS devices locally
How to collect troubleshooting logs from Outlook add-in
How to collect logs for external device issues
How to collect logs related to OS/application performance issues
How to set up SQL query tracing
See more
INSTALLATION & CONFIGURATION ISSUES
Safetica console issues
How to import a trusted certificate for secure communication to Safetica server
Content service performance optimization
Configuring SMTP settings for Safetica alerts
Safetica recommends using SQL Server 2022
See more
BROWSER-RELATED ISSUES
How to troubleshoot browser-based issues
Browser monitoring, protection, and slowness issues
How to resolve issues with web resource inaccessibility and collect logs
