Learn how to collect Safetica logs from MacOS locally.
Collection steps:
- Open the Terminal
- Switch to verbose logging level by executing command:
sudo /Library/Application\ Support/Safetica/Tools/setup SetDebugLevelOverride true - Unload Safetica services:
sudo /Library/Application\ Support/Safetica/Tools/setup UnloadAllServices - Load Safetica services:
sudo /Library/Application\ Support/Safetica/Tools/setup LoadAllServices - Reproduce the reported issue
- Run Safetica log collection by executing the getlogs.sh script:
sudo /Library/Application\ Support/Safetica/Tools/getlogs.sh - Open the folder /tmp folder with the command:
open /tmp - Gather the logs and upload them to our upload server https://upload.safetica.com. Do not forget to fill in the ticket ID into the upload form so the logs are assigned to the correct ticket.
- Turn off the verbose logging by executing these commands one by one:
sudo /Library/Application\ Support/Safetica/Tools/setup SetDebugLevelOverride false
sudo /Library/Application\ Support/Safetica/Tools/setup UnloadAllServices
sudo /Library/Application\ Support/Safetica/Tools/setup LoadAllServices