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      How to deactivate Safetica Client in the new Safetica console

      Learn how to deactivate Safetica Client to isolate the source of an issue.

      Introduction

      If you are experiencing issues related to applications or websites on a device with installed Safetica Client, deactivating the client can help determine whether Safetica is the source of the problem before contacting Safetica Support.

       

      How to deactivate Safetica Client 

      1. Go to the Devices section in Safetica console.
      2. Click the problematic device to open its detail.
      3. Click Actions > Deactivate Safetica Client.

      ❗You cannot deactivate Safetica Client on devices in the following states:

      Not installed, Installing, Updating, Uninstalling, Deactivating, Deactivated unexpectedly, or Deactivated.

        4.  Restart the device.

        5.  Check if the issue persists:

        • If the issue is still present after Safetica Client deactivation:
          The problem is likely not caused by Safetica. Check other applications installed on the device.
        • If the issue is resolved after Safetica Client deactivation:
          Continue to collect logs via Safetica console.

      ✍️Safetica hosted on-premises: There are more troubleshooting options available in Safetica Maintenance Console. Read this article and perform the steps listed there.

      ✍️Do not forget to reactivate Safetica Client by opening the device detail and clicking Actions > Reactivate Safetica Client.