Learn how to deactivate Safetica Client to isolate the source of an issue.
Introduction
If you are experiencing issues related to applications or websites on a device with installed Safetica Client, deactivating the client can help determine whether Safetica is the source of the problem before contacting Safetica Support.
How to deactivate Safetica Client
- Go to the Devices section in Safetica console.
- Click the problematic device to open its detail.
- Click Actions > Deactivate Safetica Client.
❗You cannot deactivate Safetica Client on devices in the following states:
Not installed, Installing, Updating, Uninstalling, Deactivating, Deactivated unexpectedly, or Deactivated.
4. Restart the device.
5. Check if the issue persists:
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- If the issue is still present after Safetica Client deactivation:
The problem is likely not caused by Safetica. Check other applications installed on the device. - If the issue is resolved after Safetica Client deactivation:
Continue to collect logs via Safetica console.
- If the issue is still present after Safetica Client deactivation:
✍️Safetica hosted on-premises: There are more troubleshooting options available in Safetica Maintenance Console. Read this article and perform the steps listed there.
✍️Do not forget to reactivate Safetica Client by opening the device detail and clicking Actions > Reactivate Safetica Client.