How to deactivate Safetica Client in the new Safetica console

Learn how to deactivate Safetica Client to isolate the source of an issue.

Introduction

If you are experiencing issues related to applications or websites on a device with installed Safetica Client, deactivating the client can help determine whether Safetica is the source of the problem before contacting Safetica Support.

How to deactivate Safetica Client

Go to the Devices section in Safetica console.
You can deactivate the Safetica Client:

- On multiple devices at once:

- - Select the problematic devices and click the Actions button that appears.
  - Click Deactivate in the drop-down menu.
- On one specific device:
  - Click the problematic device to open its detail.
  - Click Actions > Deactivate.

❗You cannot deactivate Safetica Client on devices in the following states:

Not installed, Installing, Updating, Uninstalling, Deactivating, Deactivated unexpectedly, or Deactivated.

3. Restart the device.

4. Check if the issue persists:

- If the issue is still present after Safetica Client deactivation:
  The problem is likely not caused by Safetica. Check other applications installed on the device.
- If the issue is resolved after Safetica Client deactivation:
  Continue to collect logs via Safetica console.

✍️Safetica hosted on-premises: There are more troubleshooting options available in Safetica Maintenance Console. Read this article and perform the steps listed there.

How to activate Safetica Client again

✍️Do not forget to activate Safetica Client on the devices where you deactivated it.

To activate Safetica Client:

On multiple devices at once:
- Select the devices and click the Actions button that appears.
- Click Activate in the drop-down menu.
On one specific device:
- Click the device to open its detail.
- Click Actions > Activate.