In this article, you will find several useful tips and tricks for administrators who need to maintain Safetica functionality when users start working from home. You will also learn how to adjust reports and alerts related to sensitive data security and user behavior.
How to maintain communication between client and server
There are a few important things that need to be done to enable communication between Safetica Client and Safetica Management Service when users connect from outside the company network:
- The best option is to use a VPN. In such a case, Safetica Client connects to Safetica Management Service as usual. Nevertheless, we recommend checking the communication as described in this article. Safetica Client maintains all its functionality even when it's offline - it stores all logs locally and sends them to the server when it's available. It means that the connection doesn't need to be permanent, but Safetica Client should connect to the server regularly.
- You can also connect Safetica Client to the server directly without a VPN. This article gives you more information about how to make the server accessible from the internet. Then you need to redirect Safetica Clients to the new address - please follow the step-by-step guide in this article.
- Safetica is also available in Azure Marketplace. Please see this article for further details.
How to adjust reports and alerts
Due to home office users, you might want to adjust your current Safetica reports and alerts. For example, you can create an alert which will inform you about users spending time in applications or on websites from particular categories. Please see this article which describes Safetica Informative Alerts. You can also create a custom category for applications or websites you want to be particularly informed about. Please see this article about creating a custom category and follow these steps to move applications or websites there.
In version 9.6, we've also introduced a new Remote work report which can be exported from WebSafetica. It's focused on data security and user behavior in situations when users work from home. Please read this article for further details.
There are several predefined reports in Safetica, but you may find it useful to create a custom report focused on specific details. The easiest way is to create a new custom layout according to this article. You can apply filters in any tab of the Discovery module to see the records you are interested in and then save the layout. Then you can create a new report based on that layout. The option will be available in the Custom layouts section when setting up the report.
When users start working from home, you should also review you DLP settings. Please follow these guides for our DLP best practices.