Safetica NXT installation to endpoints may sometimes fail, or certain software may be in conflict with Safetica even after installation. In this article, you will find the basic scenarios of issues that may occur.
In this article, you will learn:
- How to solve failed installation/update due to missing .NET
- What antivirus software is in conflict with Safetica NXT
- How to set exceptions for Safetica NXT in antivirus software
- How to solve other software conflicts
How to solve failed installation/update due to missing .NET
Safetica installation may fail due to missing .NET.
Normally, .NET is downloaded by Safetica Client on Windows systems. The issue may arise with Windows Servers, where it must be installed manually if it's missing.
Please install the following packages manually:
What antivirus software is in conflict with Safetica NXT
We work closely with companies developing antivirus software to ensure that Safetica is not falsely detected as a potential threat. Before any official release, Safetica is whitelisted in antivirus databases.
Known potentially conflicting antivirus software:
- Kaspersky Anti-Virus
- Comodo Internet Security
- F-Secure
How to create exceptions for Safetica NXT in antivirus software
To ensure full compatibility and avoid possible conflict, we highly recommend keeping your system and antivirus software up to date and manually setting exceptions in your antivirus for certain Safetica folders and processes. The list of folders to be whitelisted can be found in the partner section of our Knowledge base.