🔒Update to Partner access in cloud-hosted Safetica (effective May 9, 2025)

To enhance transparency and security, we are introducing a major change to how partners access cloud-hosted Safetica customer environments.

In this article, you will learn:

• What’s changing for Safetica partners?
• Why this change?
• What should Safetica partners do before May 9, 2025?
• What happens after May 9, 2025?
• Need help?

What’s changing for Safetica partners?

• Automatic partner access from Safetica HUB is discontinued.
• Customers can now decide to manage their own environments.
• Partners still gain access to customers’ environments in two ways:
  1. Via an admin account: The customer (or partner with access from Safetica HUB) creates an admin account for the partner and assigns them appropriate permissions.
  2. Via Partner access: The customer enables Partner access in
     Settings → Account & Permissions. This option will be available to customers after May 9, 2025.

Why this change?

We’re aligning with industry best practices to:

• Improve customers’ data security transparency.
• Give customers full visibility and control over external access to their Safetica environment.

What should Safetica partners do before May 9, 2025?

1. Identify customer environments where you need access.
2. Ask your customers to either:
   • Create an admin account for you in Safetica console before May 9, 2025.
   • Enable Partner access for you when it is available (on May 9, 2025).

What happens after May 9, 2025?

• Environments with active customer admin accounts:
  • After the first customer admin with the Super admin permission signs in to Safetica console, Safetica HUB users will automatically lose access to that environment - unless access is explicitly granted by the customer using one of the two methods above.

Example: If a partner creates an environment via Safetica HUB, signs in, and invites a customer to Safetica console without granting them the Super admin permission, access will remain unchanged for the partner. Only after an admin with the Super admin permission is registered and signs in after May 9, 2025, will the partner automatically lose access to the environment (unless explicitly granted).

• Environments without customer admin accounts:
  • If there is no customer admin account with the Super admin permission, the environment will remain managed from Safetica HUB and will remain accessible as it is today (until further notice).

Need help?