You can see the status of Safetica NXT on enrolled devices in Devices > Device overview table in the Safetica status column. Safetica NXT can be in the following states:
Safetica status Description
The installation process hasn’t finished yet. Safetica NXT installer is installed on the device, but it still needs to automatically download the whole installation package and install and configure the necessary components. | |
The installer failed to install and configure Safetica NXT. For next steps, see this article. | |
Update of Safetica NXT failed on the device. For next steps, see this article. | |
Uninstallation of Safetica NXT failed on the device. For next steps, see this article. | |
Safetica NXT isn’t responding. If the device is turned on and is supposed to be connected to the cloud, follow the instructions here. | |
Safetica NXT does not send any data or system info. To resolve this, follow the steps in this article. | |
Unspecified issue with Safetica NXT on the device. Please collect troubleshooting logs and contact Safetica Support. | |
Missing configuration
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Find more details about each status below:
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Conflicting software | See this article for more details. |
Safetica NXT has not been connected to the cloud for more than 7 days. | |
Safetica NXT is deactivated. | |
Device is waiting to be restarted. | |
Safetica NXT is outdated on the device, and an update should be performed. | |
Uninstallation of Safetica NXT is in progress. | |
Activation of Safetica NXT is in progress. | |
Deactivation of Safetica NXT is in progress. | |
Update of Safetica NXT is in progress. | |
Restart of Safetica NXT is in progress | |
Installation and configuration of Safetica NXT are in progress. | |
Safetica NXT is running without errors on the device (i.e. the device has sent logs in the last 5 days). This state does not refer to the technical state of device, nor to security issues. |