Learn how to manage devices in your environment and gain a deeper understanding of device statuses.
In this article, you will learn more about:
Introduction
All protected devices are listed in the Devices section. It is the central point for reviewing current device statuses, managing devices, and troubleshooting them.
In the Devices section, you can:
1. Download Safetica Client: You can download the Safetica Client installer for Windows or macOS. Learn more about Safetica Client installation here.
2. Select layout: Learn more about how to use layouts here.
3. Filter devices: You can filter devices via the users, teams, and devices filter. Learn more here. You can also use Add filter to filter devices based on their last response time, last signed in user, operating system, Safetica Client version, or status. Selected filters apply to both the Overview and the Trash tabs.
4. Tabs: The Devices section is divided into two tabs:
- Overview: Lists all devices with installed Safetica Client. You can:
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- Download Safetica Client: You can download the Safetica Client installer for Windows or macOS. Learn more about Safetica Client installation here.
- Update: Update Safetica Client on selected devices to the newest version. Only compatible devices will have Safetica Client updated. Learn more here.
- Restart: Restart the selected devices. Only devices in the state Waiting for restart will be restarted. Learn more here.
- Collect device logs: Collect basic device logs that are already available on the selected devices. You don't need to reproduce the issue. Learn more here.
- Cancel log collection: Cancel log collection on the selected devices. No logs will be collected. Learn more here.
- Run troubleshooting: Generate and collect detailed logs with more info from the selected devices. You must reproduce the issue on the problematic devices. Learn more here.
- Stop troubleshooting and collect detailed logs: After reproducing the issue on the problematic device, you can stop troubleshooting the selected devices and start collecting detailed logs. Learn more here.
- Cancel troubleshooting: If you realize you do not need the detailed logs, you can cancel troubleshooting the selected devices. No logs will be collected. Learn more here.
- Deactivate: Deactivate Safetica Client on the selected devices. This will stop all audit and protection. Only compatible devices will have Safetica Client deactivated. Learn more here.
- Activate: Activate Safetica Client on the selected devices after it has been deactivated. This will enable audit and protection. Learn more here.
- Uninstall: Uninstall Safetica Client from the selected devices. To restore protection, you will need to re-install it from scratch. Only compatible devices will have Safetica Client uninstalled. Learn more here.
- Move to trash: Move the selected devices to the trash. Learn more here.
- Trash: Lists devices that were moved from Overview to Trash. You can:
- Restore: Restore selected devices and move them from Trash to Overview. Learn more here.
✍️Devices in Trash are no longer displayed in the user tree, and their records are not visible in any of the Dashboards sections.
5. Checkboxes: Select the devices you want to manage via checkboxes. When you check the bulk checkbox, all devices on the page will be selected. If there is more than 1 page (i.e., more than 50 devices), you will also see additional clickable text to select all devices from all pages. 
6. Actions: After selecting one or more devices, the Actions drop-down will appear, and you can choose a management action (Update, Restart, Collect device logs, Cancel log collection, Run troubleshooting, Stop troubleshooting and collect detailed logs, Cancel troubleshooting, Deactivate, Uninstall, Move to trash). Only actions applicable to at least one of the selected devices will be visible.
7. Columns: See info about individual devices in the table. To change which columns to display, click the drop-down
above the table. You can display the following columns:
- Device: See the name of the device and the icon of its operating system. Whether the device is online is measured based on its Last response column and highlighted by a dot:
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- Green dot: The device is online. It might have been offline for 1-10 minutes.
- Yellow dot: The device has been offline for 10 minutes – 3 hours.
- Grey dot: The device has been offline for more than 3 hours.
✍️Terminals and servers are not differentiated in any way.
- Installation status: States related to Safetica Client installation.
- Last response: The date and time when the device was last online. Check this column to see whether a device is active.
- Last signed in: Which user last used each device.
- Operating system: The operating system the device is using.
- Records sent: The date and time when the last records were sent from the device to Safetica server.
- Safetica Client version: The version of Safetica Client installed on the device.
- Settings received: The date and time when the device last received settings from Safetica server.
- Status: States related to the device and Safetica Client. Learn more about specific states here.
- Teams: The teams to which the device belongs.
- Unsent records: Whether there are any records waiting to be sent to Safetica server (i.e., the device may be ok, but I must just wait for records to arrive).
8. Export: You can export the Devices table into a .xlsx file. Learn more about exporting in Safetica here.
9. Select columns: Select which columns will be displayed in the table.
10. Refresh page: Refresh data shown on the page.
Status column: The states related to the device and Safetica Client
The individual states are displayed as color-coded labels based on how pressing they are:
- Red highlight: Pressing issues, usually related to troubleshooting when the device is not working correctly.
- Orange highlight: Less pressing issues, usually related to Safetica Client being out of date.
- Grey highlight: Signifies “in progress”.
- Green highlight: Represents correct states that require no attention.
| Status | Explanation |
| Uninstalling | Safetica Client is currently being uninstalled from the device. |
| Uninstall scheduled | Uninstallation of Safetica Client from the device was scheduled, but hasn’t started yet. This usually happens when the device is offline while uninstallation is set for it. |
| Restart scheduled | Restart of the device was scheduled, but hasn’t happened yet. For example, if the device was in the Waiting for restart state, and you scheduled its restart, its state will change to Restart scheduled. |
| Waiting for restart | The device is waiting to be restarted. |
| Updating | Safetica Client is currently being updated. |
| Update scheduled | Update of Safetica Client was scheduled, but hasn’t started yet. This usually happens when the device is offline while the update is set for it. |
| Installing | Safetica Client is currently being installed. |
| Not installed | Safetica Client is not installed on the device. |
| Does not communicate |
Safetica Client is not responding. 🍏macOS: If the device is on, follow the steps here. |
| Missing records | Safetica Client is not sending any records of data or user activities. 🪟Windows: Follow the steps here. 🍏macOS: Follow the steps here. |
| Certificate refused |
The device rejected Safetica server's certificate. Also, set up a trusted certificate for communication between the device and Safetica server. Learn more here. |
| NET not installed | Required .NET runtime is missing on the device. |
| Missing notification permission | 🍏macOS only: Notification permission is missing. Please install the Apple Configuration Profile. Follow the steps here. |
| Missing full disk access permission | 🍏macOS only: Full disk access permission is missing. Please install the Apple Configuration Profile. Follow the steps here. |
| Not enrolled in MDM | 🍏macOS only: The device is not enrolled in any MDM solution. Please enroll the device in an MDM solution to allow installation of the Apple Configuration Profile. Follow the steps here. |
| Missing DWM.exe | 🪟Windows Vista / Windows 7: DWM.exe (Desktop Windows Manager) is missing. 🪟Windows 8 and newer: Desktop Windows Manager is a core part of the OS and cannot be disabled or removed. If it is missing, it might mean system corruption or driver issues. |
| Outdated: Microsoft .NET Framework X.X.X | The .NET Framework installed on the device is outdated and no longer supported by Safetica Client. |
| Outdated: Windows 10 (< 20H2) | The Windows 10 version on the device is outdated (older than 20H2) and no longer supported. |
| Unsupported Google Workspace Sync for Microsoft Outlook | Google Workspace Sync for Microsoft Outlook is not supported on the device. Our old Outlook add-in was in conflict with Google Workspace Sync for Microsoft Outlook. The error is not relevant to our new Outlook add-in. Learn more about the new Outlook add-in here. |
| Outdated | Safetica Client is outdated and should be updated. |
| Sending records | The device is currently sending records to Safetica server. |
| OK | Safetica Client is working correctly. This status doesn't reflect the technical state of the device, nor security issues. |
| Deactivated | Safetica Client was deactivated on the device. |
| Reactivating | Safetica Client is currently being reactivated. |
| Deactivating | Safetica Client is currently being deactivated. |
| Deactivated unexpectedly | Safetica Client isn’t running, even though it wasn’t deactivated. This might happen: - After migration from old Safetica (version 10) to new Safetica (version 11). If deactivation was set for a group of devices before migration, this state might appear in Safetica (version 11). - Due to missing .NET runtime libraries. - Due to a generally incorrect state of Safetica Client on the device. |
| Activating troubleshooting | Troubleshooting is about to start on the device. |
| Troubleshooting | Troubleshooting is currently running on the device. |
| Troubleshooting finished | Troubleshooting was completed successfully. |
| Troubleshooting failed | Troubleshooting failed or didn't finish. |
| Waiting to collect device logs | The device is waiting to start log collection. |
| Collecting device logs | Logs are being collected from the device. |
| Unsupported OS | The device is running an unsupported operating system. |
| Unknown | Unspecified issue with Safetica Client on the device. Please collect logs and contact Safetica Support. Follow the steps here. |
Device detail
To see detailed info about a specific device, go to the Devices section and click the relevant device in the table. In the device detail, you can:
1. Actions: Click the Actions button to display available management actions (Update, Restart, Collect device logs, Cancel log collection, Run troubleshooting, Stop troubleshooting and collect detailed logs, Cancel troubleshooting, Deactivate, Uninstall, Move to trash). Only actions applicable to the device will be visible.
2. See the teams to which the device belongs.
3. See all the states the device is in sorted by priority.
4. Download collected logs (if they are available).
5. In the Details tab, you will see info about the device's last user, when the device sent last records, state of Safetica Client, internet connection, if the device was redirected to another server, or system info.
FAQ
Q: In Safetica console, users appear active, but no data is collected. What should I do?- Devices are communicating - in the Devices section, check whether a green dot appears on the device icon and also check the Last response column.
- Relevant policies are enabled.
Q: What does the status Unsupported Google Workspace Sync for Microsoft Outlook mean?
A: The status indicates that the add-in Google Workspace Sync for Microsoft Outlook (GWSMO) was found on the device. It might cause conflicts with Safetica.
Read next:
Manage your devices from Safetica
How to install Safetica Client to your devices
How to update and uninstall Safetica Client
How to restart, move to trash, or restore devices from Safetica